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How To File A Claim

Filing a claim with our carriers is quick and easy. 

File your claim online

If you are a member property with a certificate from the InsuraGuest Master Policy, please follow the information below for claims.  

If you're making a claim for Property Damage or Theft, please use the below claims info:

Toll Free: 1-800-690-5520
Email:  crumandforsternol@cfins.com

If you're making a claim for Accidental Medical, please use the below claims info:

Claims Administered By: Co-ordinated Benefit Plans, PO Box 21281, Tampa FL 33622
Toll Free: 1-877-902-9923
Email: team2@cbpinsure.com

Please include your certificate and property policy number.

Important details you will need to know:

  • First, with very few exceptions, claims must be reported within 72 hours of the date of loss or injury.
  • Second, don’t forget, and don’t wait, because submitting your claim late could incur a non-insured event. If your items were lost or stolen and are later found, you should contact the carrier and return payment immediately.
  • Have your policy number and certificate available for reference.  

Canceling a claim

If you have filed a claim and then find the stolen item, you may be able to cancel your claim by contacting InsuraGuest with your claim ID. Canceling a claim will depend on the terms and conditions and the number of days after you have filed. Most claims can be canceled if reported within a few days of the event to the same number and email you filed the claim.