How To File A Claim

InsuraGuest Protection Policy is important in case your guests experience an unfortunate event while they are enjoying their stay at your property.

Filing a claim with our carriers is quick and easy. 

File your claim online

If you are a member property with a certificate from the InsuraGuest Master Policy, please click below for your claims forms.

 

Hotels and Vacation Rental Properties

 

Phone:  1-800-690-5520  (24/7) representative is ready to make immediate contact with you when a loss is an emergency. 

Fax:  1-877-622-6218

Email:  claims@InsuraGuest.com 

  • Please include your certificate and property policy number.

Track your claim

Once you have filed a claim, you can check your claim status online, 24 hours a day.

Important details you will need to know:

  • First, with very few exceptions, claims must be reported within 72 hours of the date of loss or injury.
  • Second, don’t forget and don’t wait, because submitting your claim late could incur a non-insured event. If your items were lost or stolen and are later found, you should contact the carrier and return payment immediately.
  • Have your policy number and certificate available for reference.  

Canceling a claim

If you have filed a claim and then find the lost item, you may be able to cancel your claim by contacting InsuraGuest with your claim ID. Canceling a claim will depend on the terms and conditions and the number of days after you have filed. Most claims can be canceled if reported within a few days of the event.