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InsuraGuest Documentation

Please find the How-To pages below. If you need further assistance, please fill out the Customer Support form and click Submit. We will respond shortly.

How to Update Payment Method

To update payment information for an InsuraGuest subscription, including credit card details, you must be logged into your account. Go to: Update Payment Method

How to Update Property Address

To update a property address for an InsuraGuest subscription, you must be logged into your account. Go to: Update Property Address

How to File a Property Damage Claim

To file a claim for property damage, you must first log into your account. You will need your personal information, the property address for which you are filing the claim, your Zelle account details, and an image of the damaged property. Go to: How To Submit A Property Damage Claim

How To Get Paid For A Claim

After your claim has been processed and if the claim was approved, you will need to be prepared to receive money through Zelle at your bank. Go to: How To Get Paid For A Claim

How To Check the Status of a Claim

After a claim has been filed you can check the current status of that claim any time from your dashboard. Go to: How to Check the Status of a Claim

How to Manage Account Health Status

Your Account Health Status is an indicator of how healthy your account is. Your Account Health Status can change depending on certain factors. Go to: Account Health Status to learn more.

InsuraGuest Vacation Rental Insurance Customer Portal Documentation


Customer Support

If you need additional assistance, please contact our Customer Support team using the form below. One of our vacation rental property insurance experts will get back to you shortly.