Accidents happen everyday.  The InsuraGuest Specialized Hotel Guest Protection Policy (HGP) protects the hotel guest(s) in the event of Personal Property & Financial Loss, Accidental Medical Expense, and Accidental Death & Dismemberment; up to the policy limits.  

Please click on the link below and fill out the information, one of our sales representatives will contact you to discuss how you can become a PMS or Hotel partner.... Hotel Registration

Non-refundable costs occur once you have checked into your room and have paid for an InsuraGuest Hotel Guest Protection Policy. All policies are paid for, issued, and certified based on the length of time you have reserved to stay in your room. Because of the time and cost of issuing the policy, once you have checked-in there are no refunds available.

The InsuraGuest Specialized Policy is provided by several different carriers we have bound in contractual relationships.  The policies, which are specially designed for InsuraGuest, are managed by our Master Broker at Venture Programs / SUITELIFE. 

Please contact us through email at From there, let us know which page you were on and a description of the issue (e.g. the page did not load properly, you received an error message, etc.).

To change your password, please email  In your message please type "Change Password". 

Account settings need to be changed by a certified InsuraGuest customer service agent.  Please email with the changes you need, or call us directly at +1 212 466 6200  



For the quickest, easiest claim path click here to file online. You will need to provide a description of the item (s) that were stolen, what was damaged in the room, a description of what happened, a doctor's or emergency receipt, a police report, billing and shipping address, and a method of payment for the deductible.

IMPORTANT NOTICE: It is your contractual responsibility to report any Claim, Loss or lawsuit, or any incident or event which could reasonably lead to a Claim, Loss or lawsuit, directly to us as set forth in the Policy. If for any reason you are unable to use our Online Claims App for this purpose, it is still your responsibility to report any such Claim, Loss, lawsuit, incident or event to us as set forth in the Policy by another method such as by facsimile at 1-877-452-6909, or by telephone at (801) 304-5500 or 1-800-257-5590. Your failure to do so may jeopardize any coverage as set forth in the Policy. After you have successfully submitted your claim, you will receive an email with shipping and tracking information for your payment. If further information is required, a representative will contact you to discuss the claim.


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+1 212 466 6200