Accidents happen every day!  The InsuraGuest Specialized Guest Protection Policy protects the hotel guest(s) in the event of Personal Property & Financial Loss, Accidental Medical Expense, and Accidental Death & Dismemberment; up to the policy limits.  

Please fill out the information form on the front page of the website.  After you have completed and submitted the form, one of our sales representatives will contact you to discuss how you can become a Hotel or Vacation Rental partner.

Non-refundable costs occur once you have checked into your room and have paid for an InsuraGuest Hotel Guest Protection Policy. All policies are paid for, issued, and certified based on the length of time you have reserved to stay in your room. Because of the time and cost of issuing the policy, once you have checked-in there are no refunds available.

The InsuraGuest Specialized Policy is provided by several different carriers we have bound in contractual relationships.  The policies, which are specially designed for InsuraGuest, are administered by InsuraGuest Insurance Company. 

Please contact us through email at From there, let us know which page you were on and a description of the issue (e.g. the page did not load properly, you received an error message, etc.).

To change your password, please email  In your message please type "Change Password". 

Account settings need to be changed by a certified InsuraGuest customer service agent.  Please email with the changes you need, or call us directly at +1 212 466 6200  



For the quickest, easiest claim path click here to file online. The forms can be found on your hotel login page.  You will also need to provide a description of the lost or stolen items(s), a description of the injury, a doctor's or emergency receipt, a police report, billing and shipping address, and a method of payment for the deductible. 



Talk to us Today!

+1 212 466 6200